Head of IT Commercial at Gilead Sciences Foster City, CA
Job Description Company Sciences, Inc.
is a research-based biopharmaceutical company founded in 1987.
Together we deliver life-saving therapies to patients in need.
With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives.
Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development.
Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them.
By joining Company, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases.
Head of IT Commercial Specific Responsibilities & Skills The Head of IT Commercial will report directly to the Chief Information Officer (CIO) and be responsible for overseeing functions including:
Business Partnership:
Serve as IT counterpart to Chief Commercial Officer Organization and support their organization's work to accelerate patient access to Company medications.
Understand the value drivers of the business and ensure IT solutions enable profitable commercial opportunities to grow revenue and market shareStrategy:
Set the objectives, priorities and goals of the organization and ensure KPI attainment is achieved; Implement marketing automation, evolve operations, optimize field enablement and build engagement analyticsManagement:
Oversee Commercial IT group including employees and contractors and improve customer and patient experience, improve speed to market, reduce cost per asset and campaign and help optimize agency spend across MarketingImprove Speed to Value:
Continue work to invest in cloud-first business architecture, ensuring scalability to meet unanticipated business demand and continuously invest in innovation to incubate new opportunities for differentiated growthData & Analytics:
Develop cross-channel customer insights, execute customer profile mastering and authentication, leverage AI/ML to develop advanced insights across channels and utilize data inputs to recommend the best actionExecute on current strategy:
Build a scalable, agile foundation and mindset of capabilities, differentiated through intelligence and information, ensure an optimal omni-channel customer experience, pursue long-term transformation while gaining incremental short-term value and work towards filed and medical customer engagement optimization leveraging inputsField Force Enablement:
Lead the team to act on customer insights and behavioral preferences, enable non-personal channel engagement for reps, leverage customer insights for personalized engagement and drive next best action with customersValue & Access:
Continue work to roll out Global Pricing governance model, initiate implementation of Pricing technology roadmap and execute Global change management planEssential Duties and Job Functions General responsibilities for this position will include (but are not limited to) the following:
Collaborate with business partners to identify future business needs and prioritize resources/effort on evolving capabilities from research to releaseBuild Data and Analytics Foundation and implement Commercial Capability Quick Wins and foundation for better customer insightsEnhance business value through collaborative identification of business needsServe as primary point of engagement with Business Partners on requirements definitions.
Participate on business strategy and capabilities as intake for PMO & Technology RoadmapDevelop Business Cases for Ideation and Project Prioritization.
Ensure Business Value/Outcomes are realized and prioritize business needsEnsure governance and executive sponsorship across business unitsEnsure necessary business processes are documented and business ownership is available for projects and ongoing compliance activitiesEstablish Business Domain Architecture and partner with business to establish Analytics Strategy and collaborate with Development of Business SolutionsLeverage key strategic commercial platforms as the foundation for delivering global business outcomesOptimize organizational focus on core capabilities and leverage partners to provide high value servicesEmbed and measure user experience and value realization in every stage of investment decisionsCreate insight based high quality customer experienceProvide robust content and easy to use, personalized engagementEnable advanced digital channel capabilitiesEducationBachelor's or master's degree in computer science, business administration or related field, or equivalent work experienceExperience15 or more years in IT and business/industryA minimum of 5-7 years of leadership responsibilitiesExpert experience in relevant platforms (Salesforce, SiteCore, Azure, Teradata, Veeva CRM/ProMats, ACTO for Learning & Development, CVent, and IQuiva)Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholdersKnowledge and SkillsStrong leadership capability, executing as appropriate in the areas of responsibilityExpertise in budget planning, financial management, and workforce managementBroad knowledge of current and emerging technologies, technology directions and strategic application to business needs including the ability to differentiate between a relevant trend and hypeAbility to improve operational efficiency, service delivery, and information management across the IT organizationExcellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Estimated Salary: $20 to $28 per hour based on qualifications.
is a research-based biopharmaceutical company founded in 1987.
Together we deliver life-saving therapies to patients in need.
With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives.
Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development.
Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them.
By joining Company, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases.
Head of IT Commercial Specific Responsibilities & Skills The Head of IT Commercial will report directly to the Chief Information Officer (CIO) and be responsible for overseeing functions including:
Business Partnership:
Serve as IT counterpart to Chief Commercial Officer Organization and support their organization's work to accelerate patient access to Company medications.
Understand the value drivers of the business and ensure IT solutions enable profitable commercial opportunities to grow revenue and market shareStrategy:
Set the objectives, priorities and goals of the organization and ensure KPI attainment is achieved; Implement marketing automation, evolve operations, optimize field enablement and build engagement analyticsManagement:
Oversee Commercial IT group including employees and contractors and improve customer and patient experience, improve speed to market, reduce cost per asset and campaign and help optimize agency spend across MarketingImprove Speed to Value:
Continue work to invest in cloud-first business architecture, ensuring scalability to meet unanticipated business demand and continuously invest in innovation to incubate new opportunities for differentiated growthData & Analytics:
Develop cross-channel customer insights, execute customer profile mastering and authentication, leverage AI/ML to develop advanced insights across channels and utilize data inputs to recommend the best actionExecute on current strategy:
Build a scalable, agile foundation and mindset of capabilities, differentiated through intelligence and information, ensure an optimal omni-channel customer experience, pursue long-term transformation while gaining incremental short-term value and work towards filed and medical customer engagement optimization leveraging inputsField Force Enablement:
Lead the team to act on customer insights and behavioral preferences, enable non-personal channel engagement for reps, leverage customer insights for personalized engagement and drive next best action with customersValue & Access:
Continue work to roll out Global Pricing governance model, initiate implementation of Pricing technology roadmap and execute Global change management planEssential Duties and Job Functions General responsibilities for this position will include (but are not limited to) the following:
Collaborate with business partners to identify future business needs and prioritize resources/effort on evolving capabilities from research to releaseBuild Data and Analytics Foundation and implement Commercial Capability Quick Wins and foundation for better customer insightsEnhance business value through collaborative identification of business needsServe as primary point of engagement with Business Partners on requirements definitions.
Participate on business strategy and capabilities as intake for PMO & Technology RoadmapDevelop Business Cases for Ideation and Project Prioritization.
Ensure Business Value/Outcomes are realized and prioritize business needsEnsure governance and executive sponsorship across business unitsEnsure necessary business processes are documented and business ownership is available for projects and ongoing compliance activitiesEstablish Business Domain Architecture and partner with business to establish Analytics Strategy and collaborate with Development of Business SolutionsLeverage key strategic commercial platforms as the foundation for delivering global business outcomesOptimize organizational focus on core capabilities and leverage partners to provide high value servicesEmbed and measure user experience and value realization in every stage of investment decisionsCreate insight based high quality customer experienceProvide robust content and easy to use, personalized engagementEnable advanced digital channel capabilitiesEducationBachelor's or master's degree in computer science, business administration or related field, or equivalent work experienceExperience15 or more years in IT and business/industryA minimum of 5-7 years of leadership responsibilitiesExpert experience in relevant platforms (Salesforce, SiteCore, Azure, Teradata, Veeva CRM/ProMats, ACTO for Learning & Development, CVent, and IQuiva)Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholdersKnowledge and SkillsStrong leadership capability, executing as appropriate in the areas of responsibilityExpertise in budget planning, financial management, and workforce managementBroad knowledge of current and emerging technologies, technology directions and strategic application to business needs including the ability to differentiate between a relevant trend and hypeAbility to improve operational efficiency, service delivery, and information management across the IT organizationExcellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Estimated Salary: $20 to $28 per hour based on qualifications.
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