Associate Technical Support Analyst
IXL Learning, a leading edtech company with products used by 6 million students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join our technical support team. In this role, you will use your communication skills to effectively explain technical solutions to our customers (who are teachers, students, parents, school administrators, and corporate trainers). You will also work closely with the account management, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services.
This position is for a full-time (40
hours per week) entry-level Technical Support Analyst to help support our growing number of customers.
The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized and extremely personable. We are looking for a self-starter that will help support our rapidly growing customer base.
What You'll Be Doing
Offer ongoing support to customers via phone and e-mail to ensure their success with our products
Troubleshoot with customers and consult with our engineering team to find solutions to technical issues
Provide expert knowledge of our products to the customer
Identify, analyze, and report product bugs and customer enhancement requests
What We're Looking For
BA/BS
Strong written and oral communication skills
Strong knowledge of Web technologies
Exceptional critical thinking, research, and problem-solving skills
Ability to prioritize tasks and work efficiently
Energetic, mature, positive person who works well independently and with a team
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Customer service experience a plus
About IXL
IXL Learning is a leading educational technology company on a big mission:
delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
This position is for a full-time (40
hours per week) entry-level Technical Support Analyst to help support our growing number of customers.
The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized and extremely personable. We are looking for a self-starter that will help support our rapidly growing customer base.
What You'll Be Doing
Offer ongoing support to customers via phone and e-mail to ensure their success with our products
Troubleshoot with customers and consult with our engineering team to find solutions to technical issues
Provide expert knowledge of our products to the customer
Identify, analyze, and report product bugs and customer enhancement requests
What We're Looking For
BA/BS
Strong written and oral communication skills
Strong knowledge of Web technologies
Exceptional critical thinking, research, and problem-solving skills
Ability to prioritize tasks and work efficiently
Energetic, mature, positive person who works well independently and with a team
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Customer service experience a plus
About IXL
IXL Learning is a leading educational technology company on a big mission:
delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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