Professional Services Analyst/Sr. Analyst (Spanish-Speaking)
The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.
YOU:
Are a lightning-fast learner and great problem-solver
Aspire to make our world-class clients (Four Seasons, Sephora, Mercedes, etc.) as customer-centric as your local coffee joint
Get energized by working with a team to creatively build on each other's expertise
Ideally have thrived in a client-facing role for 1-3 years
Love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client-facing skills
Can't wait to become an expert on our industry-leading product and leverage this knowledge to maximize Medallia's value for clients
Are a forward-thinking college graduate who dives headfirst into new technologies, ball pits, and a fully-stocked kitchen
Have fantastic attention to detail, and excellent analytical and communication skills (and maybe tu hablas espa ol)
THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts.
Responsibilities:
Product Implementation:
Work with senior team members to carry out customer implementations and program enhancements
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes
Utilize Medallia software knowledge to configure surveys and reports
Client Management:
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
Other
Responsibilities:
Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
Develop a thorough understanding of product features that are relevant to each client program
At Medallia, we don't just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
YOU:
Are a lightning-fast learner and great problem-solver
Aspire to make our world-class clients (Four Seasons, Sephora, Mercedes, etc.) as customer-centric as your local coffee joint
Get energized by working with a team to creatively build on each other's expertise
Ideally have thrived in a client-facing role for 1-3 years
Love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client-facing skills
Can't wait to become an expert on our industry-leading product and leverage this knowledge to maximize Medallia's value for clients
Are a forward-thinking college graduate who dives headfirst into new technologies, ball pits, and a fully-stocked kitchen
Have fantastic attention to detail, and excellent analytical and communication skills (and maybe tu hablas espa ol)
THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts.
Responsibilities:
Product Implementation:
Work with senior team members to carry out customer implementations and program enhancements
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes
Utilize Medallia software knowledge to configure surveys and reports
Client Management:
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
Other
Responsibilities:
Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
Develop a thorough understanding of product features that are relevant to each client program
At Medallia, we don't just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
