Customer Success Manager (Account Manager - Mid-Market Focused)
The Customer Success Manager (CSM) is a critical role in Adaptive Insights Software-as-a-Service business model. The CSM will ensure that maximum value is derived from Adaptive Insights products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.
Ultimately, the CSM's goal is to ensure that the value derived from the Adaptive Insights solution far exceeds customer's expectations; as such, the role requires a combination of customer management experience and pricing expertise. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for Adaptive Insights customers and a collaborative approach that brings the best of Adaptive Insights to each and every customer.
Duties and
Responsibilities:
Serves as trusted advisor and thought-partner for customer regarding pricing strategy and related initiatives
Proactively develops the adoption and measurement plans as well as solution 'course corrections' as necessary
Proactively suggests improvements to customer pricing infrastructure, processes, organizational structure & performance management; constructively challenges the customer to improve their processes
Prepares materials to support articulation of Adaptive Insights benefits to customer teams
Maintains revenue stream from each customer's subscription by creating and demonstrating top & bottom-line value for each customer.
Required Skills and
Experience:
Field sales experience and experience managing the entire sales life cycle
Proven success in exceeding sales quotas
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone
Familiar with change management practices, change communications and process re-engineering Accountable for results and deliverables; self-starter who works independently and proactively
Ability to manage multiple complex assignments simultaneously
Good working knowledge of pricing principles and sales practices in SaaS selling environments
Bachelor or Masters in discipline or equivalent industry experienceEstimated Salary: $20 to $28 per hour based on qualifications.
Ultimately, the CSM's goal is to ensure that the value derived from the Adaptive Insights solution far exceeds customer's expectations; as such, the role requires a combination of customer management experience and pricing expertise. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for Adaptive Insights customers and a collaborative approach that brings the best of Adaptive Insights to each and every customer.
Duties and
Responsibilities:
Serves as trusted advisor and thought-partner for customer regarding pricing strategy and related initiatives
Proactively develops the adoption and measurement plans as well as solution 'course corrections' as necessary
Proactively suggests improvements to customer pricing infrastructure, processes, organizational structure & performance management; constructively challenges the customer to improve their processes
Prepares materials to support articulation of Adaptive Insights benefits to customer teams
Maintains revenue stream from each customer's subscription by creating and demonstrating top & bottom-line value for each customer.
Required Skills and
Experience:
Field sales experience and experience managing the entire sales life cycle
Proven success in exceeding sales quotas
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone
Familiar with change management practices, change communications and process re-engineering Accountable for results and deliverables; self-starter who works independently and proactively
Ability to manage multiple complex assignments simultaneously
Good working knowledge of pricing principles and sales practices in SaaS selling environments
Bachelor or Masters in discipline or equivalent industry experienceEstimated Salary: $20 to $28 per hour based on qualifications.
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